CYOA Yacht Charters US Virgin Islands Bareboat Yacht Charter Reviews
- Overall1.25
- Boat Quality1
- Service2
- Value1
- Boat1
We just returned from sailing the BVI's and based our cat charter out of USVI from CYOA. We will NEVER charter from them again. I've sailed for 40 years on hundreds of boats - owned boats, raced boats and chartered boats. There is no way this boat should have been let out for charter in this condition. We experienced one issue after another including a broken stachion and a rusty safety pin attached to the shackle for the dingy lift harness (we have photos). We were told by one of the CYOA crew (who appeared drunk) that the boat transmission was leaking, but they had topped off the fluid and thought we would be ok for our trip. CYOA did fix the stanchion and transmission before we sailed (delaying our trip), but only after we insisted. In my opinion, they were willing to send the boat out with numerous known problems.
When CYOA was confronted with the many items we discovered before taking the boat out, they did not apologize, and Nancy – who seemed to be in charge of the office - tried to excuse it by saying this was an older boat. They had a crew fix the obvious items we had pointed out, but made no effort to thoroughly go through the boat and make sure it was ready for charter and made no effort to advise us about the many other things we discovered upon using the boat. They offered us no substitute boat and made no offer to adjust the charter costs for the delay, problems and inconvenience. We encountered a few superb employees, but Nancy and CYOA certainly left us with the feeling they were more interested in money than in good service, safety and good customer relations.- Overall